We have an exciting opportunity for two Visitor Experience Assistants to join our front line team, responsible for providing a warm welcome to the Cathedral to our visitors and asking them for a voluntary donation.
Chichester Cathedral is a living church that has been at the centre of life in Chichester for over nine centuries. We welcome visitors to share in worship, explore history, art and music and experience our vibrant programme of events.
The Cathedral does not receive statutory or Church of England funding and is self-supporting, which means that we rely on self-generated income, donations, and fundraising activities. That’s where our Visitor Experience team comes in.
Working with your fellow Visitor Experience Assistants (VEAs), volunteer Welcomers and the Cathedral Vergers, you will be the first point of contact within the Cathedral and you’ll manage visitor flow at the entrance and be responsible for processing visitor donations.
Location: Chichester Cathedral
Hours: Minimum of 10 hours per week, 5 hours per day (11:00 - 16:00), Saturday and Sunday
Salary: £12.00 per hour, we are committed to paying the Real Living Wage.
Contract: Zero hour. These roles require the post-holder to regularly work weekends, bank holidays and some evenings. A suitable working pattern will be agreed with the Visitor Experience Manager (VWEM) and Head of Operations (HoO).
Other requirements: Chichester Cathedral is a living church and applicants should be in sympathy with our Christian mission.
Benefits: Pension contribution, 34 days’ leave pro rata, free car parking, access to our on-line training portal, membership of our Employee Assistance Programme and 10% discount in the Cathedral Shop and Café.
Significant dates:
Please submit your CV to: hr@chichestercathedral.org.uk by Thursday 16 May 2024.
Successful applications for interview will be asked to complete an application form and interviews will be held on Wednesday 22 May 2024.
The Role:
- Offering a warm greeting to all our visitors.
- Actively seeking donations from the public on entry to the Cathedral, this includes encouraging gift aid donations and reporting donation activity to appropriate colleagues.
- Operating a till, credit card machines and monitoring contactless donation points.
- Ensuring the Cathedral floor is welcoming and well stocked with relevant promotional materials in collaboration with the Cathedral Vergers’ team.
- Supporting Cathedral operations in ensuring the safety and security of the Cathedral and its visitors by acting as the eyes and ears on the ground and reporting any concerns to the Vergers or appropriate colleagues.
- Communicating and working in conjunction with Cathedral staff and volunteer teams to ensure events and busy days run smoothly.
- Providing some out of hours, front of house cover for events, including ticketed events.
- Assisting in the on-site management of large group visits; primarily processing payments and way-finding.
What you will bring to the team:
- Excellent interpersonal and verbal communication skills
- The confidence and ability to engage with visitors and unashamedly ask for donations in a professional, friendly manner.
- Technical know-how you’ll need to be able to a till system to process donations.
- Organisation skills and the ability to manage a diverse workload with minimum supervision.
- Understanding of and empathy with the mission and ethos of Chichester Cathedral
- A conscientious and punctual attitude.
- Experience of working with volunteers would be useful.